Shipping & Returns

Processing

All orders are normally processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During peak season the processing times can be longer.

Shipping

Local orders

Switzerland: 3 CHF flat rate shipping,
Orders over 50 CHF free shipping!

Europe and World-Wide

Europe: 9 CHF flat rate shipping
Rest of the world:  12 CHF flat rate shipping

Orders over 70 CHF free shipping!

Important to know

EU Shipping

EU customers can enjoy a hassle-free shopping experience with all taxes and duties paid at checkout.

1. VAT and duty-inclusive Pricing: All VAT and customs duties are included at checkout for orders under 150€ (excluding shipping and taxes). No additional charges on delivery.

2. Quick Customs Clearance: Orders under 150€ benefit from expedited customs processing, resulting in faster delivery times.

3. Separate Shipping Fees: Shipping fees are calculated separately and are not included in the 150€ limit. Please review shipping costs at checkout.

4. Customs Support: If local customs charge any fees upon delivery, please contact our customer support at contact@planningfaith.com for assistance. For any questions, feel free to contact our customer support team at contact@planningfaith.com. Thank you for shopping with us!

For orders outside the EU (including Norway and UK)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Planning Faith Co. is not responsible for these charges if they are applied and are your responsibility as the customer.

Returns & Exchange

If you have a problem with your order, please do contact us directly at contact@planningfaith.com.

Damage orders

We do not have control over the post- and shipping services all over the world. If your order was damaged during transport, please send a picture and describe the situation to contact@planningfaith.com. We will try to ship the products to you again or refund you the money. However, we do not refund the shipping cost, and you will have to pay for the return shipping of the damaged products.

Other cases

If you are not happy with your product we can refund you the product cost if you claim the return within 14 days from the purchase and send the product back to us. See return-process instructions below. You have to ship the product back to us (you will be paying for that shipping cost). The product should be sent back unopened and in the same packaging as you received it in. To get the address and return-case number, first contact@planningfaith.com.

Non-returnable items

• Gift cards
• Instant download files like inserts, stickers journaling kits, and products.

Exchanges

Due to the fragile and one-time-use nature of many of our products (paper stickers and products like that), we do not accept exchanges. 

How to do a return:

1. Contact us at contact@planningfaith.com and we will give you custom guidance depending on your situation.
2. You will receive an address where to send the product and a case number to use.
3. Depending on where you are sending the product back from it will take 1-20 days for us the receive it. You will get a confirmation email from us when we have received the product.
4. After we have received the product we will start the refund request to Stripe. We will send you a confirmation e-mail when this process is started.

When do I get my money back?

You will be refunded to the same card you paid with through Stripe. After we have initiated a refund, Stripe submits a refund request to your bank or card issuer. You will see the refund as a credit approximately 5-10 business days later, depending upon the bank.

Need help?

Contact us at contact@planningfaith.com for questions related to refunds and returns.