Frequently Asked Questions
Please read our FAQ before sending us a message.
Switzerland: 3 CHF flat rate shipping,
Orders over 50 CHF free economy shipping!
Europe and World-Wide
Europe: 9 CHF flat rate shipping
Rest of the world: 12 CHF flat rate shipping
You can pay with PayPal, ApplePay, Debit or Credit Card. If you want to pay with TWINT contact us before placing an order and we will send you a link.
All orders are normally processed within 1 to 5 business days. Shipping time depends on the SwissPost and the carrier in your country. In Switzerland A-Post takes about 1-2 Days, B-Post 3-4 days.
You will get a order confirmation email and at the same time we get a notification to pack your order! When we have brought your order to the post office, you will get another notification (email) that your order are on it’s way. Then it is time for a happy dance!
Yes. Together with the confirmation email you’ll get a copy of the invoice (as a PDF) that you can use for bookkeeping.
Send us an email
We answer e-mails Monday-Friday during business hours.
Usually, you will receive an answer the same day, but depending on demand (during new releases weekends, holiday times etc.) It can take up to three days.
Thank you for being patient!
We are based in Switzerland (Zürich) so feel free to communicate with us in either English, German or even Swedish.